It can be scary to think about reviews coming in on such a public platform, especially since you can’t pick and choose which Google My Business reviews to share. All of it helps future potential customers decide which businesses to visit and products to buy. Google’s combined star rating and space for detailed reviews allows customers to share as much or as little information about their experience with your business as they like. Reviews are a key element of social proof, and a meaningful way to build trust and credibility. Google Business Profiles have strong local SEO, so the information you share will rank above third-party sites that might have out-of-date details. You can post updates to share that you’ve expanded services, temporarily closed, or fully reopened (an especially useful feature during emergencies like COVID-19). Your Google My Business profile allows you to control and update your contact information, business hours, and other essential details as needed. In particular, a listing for a local business is more likely to appear when people search for a nearby business using Google Maps. A Google Business Profile also improves your local SEO. Your Google My Business listing shows searchers where and how to visit your business. A Google Business Profile helps ensure that people find your business when looking for products and services like yours in their local area. Whether you’re looking for foot traffic or web traffic, Google is the ultimate search referrer. Claim this deal Why you need a Google My Business account Get discovered in Google (and Google Maps) Get an annual Hootsuite plan 60% off and save up to $1,793 now. If you need help, please don’t hesitate to contact Google Apps for Business support.The deal won’t get any sweeter. We take your input very seriously, so please continue to let us know how we’re doing. To all our Google Apps for Business customers, thank you for your feedback. I’m confident that they know what they’re doing and that they’ll keep getting better.” Are they perfect? No, but they’re very good, and I certainly got a positive impression when I interacted with the support team. They explained to me that they were working to address the issue, and when they were getting ready to roll out the solution, they circled back to tell me about it. I reached out to Google Enterprise support and am very impressed with how they responded. This effort has led to SLA and uptime improvements, as well as enhancements such as unthreaded email and read receipts in Gmail, and a scheduled release process.īrad Feld, Managing Director of Foundry Group recently said, “My firm has gone Google, but I encountered a problem with the Contacts feature. One of our core values is delivering products that just work for our customers, so in addition to serving customers directly, our support team provides our product and engineering teams with input regarding the usability and quality of our products. Our goal is to achieve an overall satisfaction rating of 95%. While we’re proud of these ratings, we want to do even better. As measured on this scale, 80% of our business customers and 90% of our large business customers indicate that they’re more than satisfied with their support experience. We measure customer satisfaction by asking for feedback on a seven point scale at the time we close a support case. All support cases are handled directly by trained Google Apps experts.Ī support metric that we’re especially passionate about is customer satisfaction. Our customers may also receive support through our web-based support portal, online help forms, and online help center. To improve the experience of our customers, we now provide 24 x 7 phone support to small, medium, and large Google Apps for Business customers for all issues affecting the core services. In the early days, our customers reached us mainly through email, and our 24 x 7 phone support was limited to critical issues. Since we launched Google Apps for Business in 2007, we’ve been working hard to build a global support offering that’s responsive to the needs of our business customers. Posted by Jocelyn Ding, Vice President, Google Enterprise Operations
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |